• Privacy policy

    We, the District Administration of Tuttlingen, take the protection of your personal data very seriously. We therefore comply with all applicable laws and regulations on the subject of data protection, particularly the General Data Protection Regulation (GDPR), the German State Data Protection Act (LDSG) and the German Teleservice Act. The aim of the following is to explain to you which of your data we process, and for what purposes, and how we store and safeguard this data.

    Processing personal data


    When visiting our website, information is automatically sent to our website’s server in order to ensure the technically flawless provision of our website. We thereby collect the following data:

    • Information on the browser type and version used
    • The user’s operating system
    • The user’s internet service provider
    • The user’s IP address
    • Date and time of access
    • Websites from which the user’s system accesses our website
    • Websites accessed by the user’s system through our website

    We only process personal data if there is a legal basis for this or if you have given us your consent.

    Contact us and give your consent to the processing of your data for processing your request, as well as for further correspondence.
    When you contact us by e-mail or through a contact form, the information that you provide (your e-mail address and, if applicable, your name and telephone number) will be stored by us in order to answer your questions. We delete data disclosed in this context if the storage is no longer necessary or restrict the processing if there are any statutory storage requirements.

    No data is transferred to third parties. Analyses may be carried out for statistical purposes. However, this shall not affect mandatory statutory provisions, particularly statutory storage periods.


    We process personal data in the course of concluding contracts, insofar as it is necessary for the performance of the contract (e.g. name, address, date of birth, passport photo, account data and payment information). The legal basis for the said processing is Art. 6 para. 1 sentence 1 lit. b) GDPR.

    Your personal data will be transferred to the following third parties for the aforementioned purposes:

    • Sales, financial and payment service providers for handling ticket sales
    • Service providers for printing tickets/postal items
    • Credit reference agencies such as SCHUFA or Creditreform
    • Debt collection agencies for the enforcement of claims
    • IT providers for data storage and maintenance purposes

    The transfer of personal data to our sales, financial and payment service providers, and to our service providers for printing tickets/posting items is based on Art. 28 GDPR and is always carried out within the framework of a contract for processing orders. Insofar as we transfer personal data to collection agencies, the transfer is based on Art. 6 para. 1 sentence 1 lit. f) GDPR. Here, the transport network TUTicket is pursuing its legitimate interest in asserting, exercising and defending its legal claims.

    We carry out analyses for statistical purposes and use your data in order to establish contact, and for customer and our own product information.

    Messages and complaints

    Data that is voluntarily disclosed to the transport network TUTicket by means of a communication or complaint (in writing, by phone or online via the contact form or the complaint/feedback form) will, including the contact details that you have provided there, be stored and evaluated anonymously in order to process the request and for the purpose of quality improvement.

    In order to answer or clarify the facts the data may, under certain circumstances, be forwarded to the transportation company and, if applicable, to the local/regional authority in whose jurisdiction the line(s) operates/operate. In this case, the personal data you have disclosed to us will also be forwarded. The user explicitly consents to this by sending the message. The legal basis for this is Art. 6 para. 1 lit. a), b) and f) GDPR.

    Prize draws

    The participant’s personal data forwarded to the transport network TUTicket in the course of a prize draw or a promotional campaign will neither be passed on to third parties nor consigned to third parties for their use. For information on further regulations, please see the conditions of participation of the relevant promotional campaign.

    Purpose of data processing and legal basis

    We only process personal data if there is a legal basis for it (Art. 6 para. 1) or if you have given us your consent.

    On our website and/or the TUTicket app we offer you various information and services.
    To do this, we only process your data if an applicable law allows it.
    We carry out the processing of your data on the following legal bases:

    • Consent (Art. 6 para. 1 sentence 1 lit. a) and Art. 7 GDPR: We only process certain data based on your prior explicit and voluntary consent. You have the right to revoke your consent at any time with effect for the future.
    • Fulfilment of a contract/pre-contractual measures (Art. 6 para. 1 sentence 1 lit. b) GDPR): In order to initiate or execute your contract (e.g. booking a ticket) we need access to certain data.
    • Fulfilment of a legal obligation (Art. 6 para. 1 sentence 1 lit. c) GDPR)
    • Safeguarding of legitimate interests (Art. 6 para. 1 sentence 1 lit. f) GDPR): The Transport and Tariff Authority of Stuttgart (VVS) will process certain data in order to safeguard its interests or those of third parties. However, this only applies provided that your own interests do not take precedence in individual cases.

    Storage period

    Your personal data will be erased or blocked as soon as the purpose of the storage ceases to apply.

    Mandatory legal requirements, particularly statutory retention periods, shall thereby remain unaffected.


    In addition to the aforementioned data, cookies are also stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive while being assigned to the browser that you are using, and enable the body that sets the cookie (in this case, us) to receive certain information. Cookies cannot run programs on, or transmit viruses to, your computer.

    The use of cookies enables your computer to be identified as a technical unit when you visit the website. This makes it easier for you to use our website, even if you change from page to another, and makes our website more user-friendly.

    You can generally set your Internet browser so that you are informed about the setting of cookies, and so as to allow or exclude cookies in individual cases as well as to delete already existing ones. Disabling cookies may affect the functionality of the website.

    Facebook plugins

    Plugins of the social network Facebook are integrated on our web pages: the provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognized through the Facebook logo on our site. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/
    When you visit our web pages, the plugin establishes a direct connection between your browser and the Facebook server. This enables Facebook to receive the information that you, with your IP address, have visited our website. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the contents of our web pages to your Facebook profile. This allows Facebook to assign the visit to our web pages to your user account. We must point out that we, as the provider of the web pages, do not receive any information on the content of the data transmitted and its use by Facebook.

    For further information, please see Facebook’s privacy policy at https://de-de.facebook.com/policy.php


    Our website uses plugins from the Google-operated YouTube website. The website operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our web pages containing a YouTube plugin, a connection to the YouTube servers is established. The YouTube server will thereby be informed as to which of our web pages you visited.
    If you are simultaneously logged into your YouTube account, you are enabling YouTube to assign your browsing habits directly to your personal profile. You can prevent this by first logging out of your YouTube account.

    For further information on how user data is handled, please refer to YouTube’s privacy policy at https://www.google.de/intl/de/policies/privacy

    Web analysis by Matomo (formerly called “Piwik”)

    On our website we use the open-source software tool Matomo to analyse our users’ surfing habits. The software sets a cookie on the users’ computers (for information on cookies, see above). The software runs exclusively on the servers of our website. The storage of personal data takes place only there. No data is transferred to third parties. The data will be erased as soon as it is no longer needed for the purpose of our records.

    Cookies are stored on the user’s computer and transmitted by it to our website. Therefore you, as the user, have full control over the use of cookies. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies for our website are disabled, you may not be able to make full use of all the functions of the website.


    The aim of the following information is to inform you on the contents of our Newsletter, as well as on subscription, mailing and statistical analysis procedures and your right of objection. In subscribing to our newsletter, you agree to receive it and to the procedures described above.

    Newsletter content: We only send out newsletters, e-mails and other electronic messages containing promotional information (hereinafter “Newsletter(s)”) provided that we have the consent of the recipients or a legal permission. The Newsletter’s contents are decisive in obtaining the user’s consent, provided the said contents have been specifically described in the course of subscribing to the Newsletter. For the rest, our Newsletters contain information on the following: our products, offers, special offers and our company.
    Double opt-in and logging data: Subscription to our Newsletter is carried out by means of what is called a “double opt-in procedure”. This means that, after subscribing, you will receive an e-mail asking you to confirm your subscription. This confirmation is necessary in order to prevent anyone else from subscribing with an e-mail address that is not their own. The subscription to the Newsletter will be logged in order to verify the subscription process in accordance with the legal requirements. This includes recording the time of the subscription and confirmation, as well as the IP address. Any changes to your data stored with the Mailing Service Provider will likewise be logged.

    Mailing Service Provider: The Newsletter is sent out by “Newsletter2Go” (hereinafter referred to as the “Mailing Service Provider”). The privacy policy of the Mailing Service Provider can be viewed here: https://www.newsletter2go.de/datenschutz-uebersicht/
    The e-mail addresses of our newsletter recipients, as well as their other data described in the context of this information, are stored on the servers of the Mailing Service Provider. The Mailing Service Provider uses this information to send out and evaluate the Newsletter on our behalf. The Mailing Service Provider may furthermore, based on its own information, use this data to optimize or improve its own services, e.g. for the purpose of technically optimizing the mailing process and the presentation of the Newsletter, or for economic purposes – to determine from which countries the recipients come. However, the Mailing Service Provider does not use our newsletter recipients’ data to contact the recipients themselves or to pass it on to third parties.

    Subscription data: In order to subscribe to the Newsletter, it suffices to provide your e-mail address.

    Collecting and analyzing statistics: The Newsletters contain a so-called “web beacon”, i.e. a pixel-sized file that is retrieved from the Mailing Service Provider’s server when the Newsletter is opened. This retrieval will initially collect technical information, such as information on the browser and your system, as well as your IP address and time of retrieval. This information is used for technically enhancing the services based on the technical data or on the target groups and their reading habits, and on their access locations (which can be determined using the IP address) or access times. Statistical surveys also include determining whether the Newsletters are opened, when they are opened and which links are clicked on. For technical reasons, this information can be assigned to the individual newsletter recipients. However, neither we nor the Mailing Service Provider seek to observe individual users. Rather, the surveys help us to recognize the reading habits of our users and to adapt our content to them or to send different content in accordance with our users’ interests.

    Cancellation/revocation: You may at any time cancel, i.e. revoke your consent to, the receipt of our Newsletter. Your consent to receiving mailings sent by the Mailing Service Provider and to the statistical analyses are thereby simultaneously cancelled. Unfortunately, it is not possible to separately revoke your consent to the mailing sent by the Mailing Service Provider or to the statistical evaluation. A link to unsubscribe from the Newsletter is found at the end of each Newsletter.

    Google Maps

    We use Google Maps to make it easier for you to find locations shown on our website.
    To do this, we use the services of Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

    To use these services, it is necessary for the internet browser you use to establish a connection to the Google servers. This is necessary to enable your internet browser to display the map. Information as to which of our websites you have visited, together with your IP address, is this transmitted to the Google server and usually also stored there.

    For further information about Google Maps, please visit: https://www.google.com/intl/de_de/help/terms_maps.html

    For information about data protection at Google, please visit: www.google.com/policies/privacy/

    External links

    Our website contains links to external websites of third parties. After you click on a link, we have no control over the collection and processing of personal data by that third party. This behavior of third parties is understandably beyond our control. We accept no responsibility for the processing of personal data by third parties.

    Security (SSL encryption)

    We take precautions to protect your data. To achieve this, we use the latest internet technologies.

    This site uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as any requests you may send to us, as the site operator. You can recognize an encrypted connection by the fact that the browser’s address line changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL encryption is enabled, the data that you forward to us cannot be read by third parties.

    Your rights

    In particular, you have the following rights:

    • The right of access (right to information) regarding the data stored concerning you and its processing (Article 15 GDPR).
    • The right to rectification if your data is incorrect or incomplete (Article 16 GDPR).
    • The right to erasure of the data stored concerning you, if one of the requirements of Article 17 GDPR applies.
    • The right to restriction of the data processing, if the data has been unlawfully processed, if the data is needed in order to assert, exercise or defend your legal rights, or if it is not yet certain that the interests of the District Administration outweigh those of the data subject (Article 18 para. 1 lit. b), c) and d) GDPR). If the accuracy of the personal data is in dispute, you have the right to restrict processing for the duration of the accuracy check.
    • The right to have your personal data that you have provided to us transmitted to you in a structured, commonly used and machine-readable format (Art. 20 GDPR).
    • The right to file an objection to certain types of data processing, provided there is no overriding public interest in the processing that outweighs your interests, and that there is no legal obligation to process the data (Article 21 GDPR).
    • The right to revoke your consent at any time, without giving reasons, and to modify or completely revoke the declaration of consent already given, with effect for the future. The lawfulness of the processing carried out on the basis of the consent up to the time of revocation shall thereby remain unaffected. To exercise this right, please contact the District Administration of Tuttlingen, Bahnhofstrasse 100, 78532 Tuttlingen, Germany, tel.: +49 7461 926-0, fax: +49 7461 926-3087, e-mail: info@landkreis-tuttlingen.de
    • The right to lodge a complaint with the supervisory authority, the State Commissioner for Data Protection and Freedom of Information: Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Baden-Wuerttemberg, Königstrasse 10a, 70173 Stuttgart, Germany, PO Box 10 29 32, 70025 Stuttgart, Germany, tel.: +49 711/615541-0, fax: +49 711/615541-15 , e-mail: poststelle@lfdi.bwl.de, if you believe that the processing of your data is unlawful.

    Data Protection Officer

    You can contact our Data Protection Officer by phone: +49 7461 926-9202 or by mail.

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