We, the District Administration of Tuttlingen, take the protection of your personal data very seriously. We therefore comply with all applicable laws and regulations on the subject of data protection, particularly the General Data Protection Regulation (GDPR), the German State Data Protection Act (LDSG) and the German Teleservice Act. The aim of the following is to explain to you which of your data we process, and for what purposes, and how we store and safeguard this data.
When visiting our website, information is automatically sent to our website’s server in order to ensure the technically flawless provision of our website. We thereby collect the following data:
We only process personal data if there is a legal basis for this or if you have given us your consent.
Contact us and give your consent to the processing of your data for processing your request, as well as for further correspondence.
When you contact us by e-mail or through a contact form, the information that you provide (your e-mail address and, if applicable, your name and telephone number) will be stored by us in order to answer your questions. We delete data disclosed in this context if the storage is no longer necessary or restrict the processing if there are any statutory storage requirements.
No data is transferred to third parties. Analyses may be carried out for statistical purposes. However, this shall not affect mandatory statutory provisions, particularly statutory storage periods.
We process personal data in the course of concluding contracts, insofar as it is necessary for the performance of the contract (e.g. name, address, date of birth, passport photo, account data and payment information). The legal basis for the said processing is Art. 6 para. 1 sentence 1 lit. b) GDPR.
Your personal data will be transferred to the following third parties for the aforementioned purposes:
The transfer of personal data to our sales, financial and payment service providers, and to our service providers for printing tickets/posting items is based on Art. 28 GDPR and is always carried out within the framework of a contract for processing orders. Insofar as we transfer personal data to collection agencies, the transfer is based on Art. 6 para. 1 sentence 1 lit. f) GDPR. Here, the transport network TUTicket is pursuing its legitimate interest in asserting, exercising and defending its legal claims.
We carry out analyses for statistical purposes and use your data in order to establish contact, and for customer and our own product information.
Data that is voluntarily disclosed to the transport network TUTicket by means of a communication or complaint (in writing, by phone or online via the contact form or the complaint/feedback form) will, including the contact details that you have provided there, be stored and evaluated anonymously in order to process the request and for the purpose of quality improvement.
In order to answer or clarify the facts the data may, under certain circumstances, be forwarded to the transportation company and, if applicable, to the local/regional authority in whose jurisdiction the line(s) operates/operate. In this case, the personal data you have disclosed to us will also be forwarded. The user explicitly consents to this by sending the message. The legal basis for this is Art. 6 para. 1 lit. a), b) and f) GDPR.
The participant’s personal data forwarded to the transport network TUTicket in the course of a prize draw or a promotional campaign will neither be passed on to third parties nor consigned to third parties for their use. For information on further regulations, please see the conditions of participation of the relevant promotional campaign.
We only process personal data if there is a legal basis for it (Art. 6 para. 1) or if you have given us your consent.
On our website and/or the TUTicket app we offer you various information and services.
To do this, we only process your data if an applicable law allows it.
We carry out the processing of your data on the following legal bases:
Your personal data will be erased or blocked as soon as the purpose of the storage ceases to apply.
Mandatory legal requirements, particularly statutory retention periods, shall thereby remain unaffected.
In addition to the aforementioned data, cookies are also stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive while being assigned to the browser that you are using, and enable the body that sets the cookie (in this case, us) to receive certain information. Cookies cannot run programs on, or transmit viruses to, your computer.
You can generally set your Internet browser so that you are informed about the setting of cookies, and so as to allow or exclude cookies in individual cases as well as to delete already existing ones. Disabling cookies may affect the functionality of the website.
Plugins of the social network Facebook are integrated on our web pages: the provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognized through the Facebook logo on our site. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/
When you visit our web pages, the plugin establishes a direct connection between your browser and the Facebook server. This enables Facebook to receive the information that you, with your IP address, have visited our website. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the contents of our web pages to your Facebook profile. This allows Facebook to assign the visit to our web pages to your user account. We must point out that we, as the provider of the web pages, do not receive any information on the content of the data transmitted and its use by Facebook.
Our website uses plugins from the Google-operated YouTube website. The website operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our web pages containing a YouTube plugin, a connection to the YouTube servers is established. The YouTube server will thereby be informed as to which of our web pages you visited.
If you are simultaneously logged into your YouTube account, you are enabling YouTube to assign your browsing habits directly to your personal profile. You can prevent this by first logging out of your YouTube account.
On our website we use the open-source software tool Matomo to analyse our users’ surfing habits. The software sets a cookie on the users’ computers (for information on cookies, see above). The software runs exclusively on the servers of our website. The storage of personal data takes place only there. No data is transferred to third parties. The data will be erased as soon as it is no longer needed for the purpose of our records.
The aim of the following information is to inform you on the contents of our Newsletter, as well as on subscription, mailing and statistical analysis procedures and your right of objection. In subscribing to our newsletter, you agree to receive it and to the procedures described above.
Newsletter content: We only send out newsletters, e-mails and other electronic messages containing promotional information (hereinafter “Newsletter(s)”) provided that we have the consent of the recipients or a legal permission. The Newsletter’s contents are decisive in obtaining the user’s consent, provided the said contents have been specifically described in the course of subscribing to the Newsletter. For the rest, our Newsletters contain information on the following: our products, offers, special offers and our company.
Double opt-in and logging data: Subscription to our Newsletter is carried out by means of what is called a “double opt-in procedure”. This means that, after subscribing, you will receive an e-mail asking you to confirm your subscription. This confirmation is necessary in order to prevent anyone else from subscribing with an e-mail address that is not their own. The subscription to the Newsletter will be logged in order to verify the subscription process in accordance with the legal requirements. This includes recording the time of the subscription and confirmation, as well as the IP address. Any changes to your data stored with the Mailing Service Provider will likewise be logged.
The e-mail addresses of our newsletter recipients, as well as their other data described in the context of this information, are stored on the servers of the Mailing Service Provider. The Mailing Service Provider uses this information to send out and evaluate the Newsletter on our behalf. The Mailing Service Provider may furthermore, based on its own information, use this data to optimize or improve its own services, e.g. for the purpose of technically optimizing the mailing process and the presentation of the Newsletter, or for economic purposes – to determine from which countries the recipients come. However, the Mailing Service Provider does not use our newsletter recipients’ data to contact the recipients themselves or to pass it on to third parties.
Subscription data: In order to subscribe to the Newsletter, it suffices to provide your e-mail address.
Collecting and analyzing statistics: The Newsletters contain a so-called “web beacon”, i.e. a pixel-sized file that is retrieved from the Mailing Service Provider’s server when the Newsletter is opened. This retrieval will initially collect technical information, such as information on the browser and your system, as well as your IP address and time of retrieval. This information is used for technically enhancing the services based on the technical data or on the target groups and their reading habits, and on their access locations (which can be determined using the IP address) or access times. Statistical surveys also include determining whether the Newsletters are opened, when they are opened and which links are clicked on. For technical reasons, this information can be assigned to the individual newsletter recipients. However, neither we nor the Mailing Service Provider seek to observe individual users. Rather, the surveys help us to recognize the reading habits of our users and to adapt our content to them or to send different content in accordance with our users’ interests.
Cancellation/revocation: You may at any time cancel, i.e. revoke your consent to, the receipt of our Newsletter. Your consent to receiving mailings sent by the Mailing Service Provider and to the statistical analyses are thereby simultaneously cancelled. Unfortunately, it is not possible to separately revoke your consent to the mailing sent by the Mailing Service Provider or to the statistical evaluation. A link to unsubscribe from the Newsletter is found at the end of each Newsletter.
We use Google Maps to make it easier for you to find locations shown on our website.
To do this, we use the services of Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use these services, it is necessary for the internet browser you use to establish a connection to the Google servers. This is necessary to enable your internet browser to display the map. Information as to which of our websites you have visited, together with your IP address, is this transmitted to the Google server and usually also stored there.
For further information about Google Maps, please visit: https://www.google.com/intl/de_de/help/terms_maps.html
For information about data protection at Google, please visit: www.google.com/policies/privacy/
Our website contains links to external websites of third parties. After you click on a link, we have no control over the collection and processing of personal data by that third party. This behavior of third parties is understandably beyond our control. We accept no responsibility for the processing of personal data by third parties.
We take precautions to protect your data. To achieve this, we use the latest internet technologies.
This site uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as any requests you may send to us, as the site operator. You can recognize an encrypted connection by the fact that the browser’s address line changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL encryption is enabled, the data that you forward to us cannot be read by third parties.
In particular, you have the following rights:
You can contact our Data Protection Officer by phone: +49 7461 926-9202 or by mail.